Refund Policy

At VENLITHOR, we strive to ensure our customers are completely satisfied with their purchases. However, in the event that you are not entirely happy with your purchase, we offer the following refund policy for your convenience.

Eligibility for Refunds

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain goods are exempt from being returned, such as perishable items and customized products.

Refund Process

Contact our customer service team at [email protected] to obtain approval for your refund request.
Once approved, ship the product back to our office at 123 Business Way, Suite 400, Metropolis, MT 60606.
Upon receipt and inspection of the returned item, we will notify you of the status of your refund.

Refunds (if applicable)

If your refund is approved, a credit will be applied to your original method of payment within a certain number of days. Please note that processing times may vary depending on your financial institution.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to initiate the exchange process.

This policy is subject to change without prior notice. We encourage customers to review our refund policy periodically.